Get in touch

Contact Culture Cave

We're a small team keeping the frontier of the culture open and running. Here's the fastest way to reach the right person, whether you bought spores, run a storefront, or want to work together.

General questions

For anything about Culture Cave itself, how the marketplace works, becoming a vendor, or a general question that isn't about a specific order, email us at info@culturecave.store. That inbox reaches a real person, and we read everything that comes in.

We're based in Colorado, USA and work on Mountain Time. We do our best to reply within 1 to 2 business days. If it's a weekend or a holiday, give us a little extra time and we'll get back to you.

Questions about an order you placed

This is the important one. Culture Cave is a discovery front-door and hosting platform for independent mycology vendors. Each vendor runs their own storefront, takes their own payments through their own processor, and handles their own fulfilment, shipping, and returns. We never touch the money and we don't process, pack, or ship any orders ourselves.

So if your question is about a specific purchase, tracking, shipping, a refund, or a return, please reach out directly to the vendor you bought from through their storefront. They have your order details and are the ones who can actually help. Their contact info lives on their store page and in your order confirmation.

If you can't find a way to reach a vendor, or you think a storefront has gone quiet, email us at info@culturecave.store and we'll help you connect.

Vendors, press, and partnerships

Want to open a storefront on Culture Cave and keep 100% of every sale? We'd love to hear from you. Send us a note at info@culturecave.store with a little about what you grow or supply, and we'll walk you through how it works.

Press, media, and partnership inquiries are welcome at the same address. Just put "Press" or "Partnership" in the subject line so it reaches the right hands quickly.

Who to contact for what

  • Order status, tracking, refunds, returns: the independent vendor you bought from, through their storefront (details are in your order confirmation).
  • How the marketplace works or a general question: info@culturecave.store
  • Becoming a vendor / opening a storefront: info@culturecave.store
  • Press and media: info@culturecave.store (subject line "Press")
  • Partnerships and collaborations: info@culturecave.store (subject line "Partnership")
  • Can't reach a vendor or something looks off: info@culturecave.store
Email info@culturecave.store

Common questions

I have a problem with my order. Who do I contact?
Reach out to the independent vendor you bought from through their storefront. Each vendor handles their own fulfilment, shipping, payments, and returns, so they're the ones who can look up your order and help. Their contact details are on their store page and in your order confirmation.
How long does it take to hear back?
For general questions to info@culturecave.store, we usually reply within 1 to 2 business days. We're in Colorado on Mountain Time, so weekends and US holidays may add a little time. Vendors set their own response times for order questions.
How do I become a vendor?
Email info@culturecave.store and tell us a bit about what you grow or supply. Vendors keep 100% of every sale and pay a flat monthly subscription with 0% commission. We'll walk you through the rest.

Culture Cave is based in Colorado, USA. Response times are estimates and run on Mountain Time. All products are listed for microscopy, taxonomy, and legal gourmet cultivation only. Buyers must be 18+, and some genetics are restricted in certain regions, so please know your local laws.